Payment and Refund Policy
Last updated: 4 October 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of courses, training programmes, live signal management workshops, content distribution services, camera operation sessions and related professional media feed offerings provided through scoopmixra. It covers both one-time course enrolments and ongoing service subscriptions for video operations, live broadcasting support and high-quality feed creation for news and television clients based in the United Kingdom. The policy explains how payments are handled, when refunds may be available and the rights available to consumers under UK law.
Prices, Currencies, Taxes and Any Additional Charges
All prices are displayed in British Pounds Sterling (GBP) and include value added tax at the prevailing UK rate unless otherwise stated. Additional charges may apply for expedited course materials, premium live session access or extended content distribution support. Any such fees are clearly shown before payment is authorised. scoopmixra reserves the right to adjust prices for future bookings but existing confirmed orders remain at the price agreed at the time of purchase.
Accepted Payment Methods, Payment Authorisation and Payment Security
Payments are accepted via major credit and debit cards, bank transfers and approved digital wallets. All transactions are processed through secure third-party payment gateways that comply with PCI DSS standards. Payment authorisation occurs immediately upon submission of order details. In the event of a declined payment, the booking will not be confirmed and the customer will be notified by email. scoopmixra does not store card details on its systems.
Order, Booking or Service Confirmation and When a Contract Is Formed
A contract is formed once scoopmixra sends a written confirmation email following successful payment. This confirmation outlines the course dates, service scope, access credentials and any applicable terms. Until this confirmation is received, no binding agreement exists and any provisional bookings may be cancelled without penalty.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations 2013, consumers in the United Kingdom generally have a 14-day cooling-off period from the date of contract formation during which they may cancel without reason. For digital content or services that begin immediately upon confirmation, this right may be lost if the customer expressly agrees to waive it. Cancellations must be submitted in writing to [email protected].
Refund Eligibility, Exclusions and Non-Refundable Items or Services
Refunds are available for cancellations within the cooling-off period provided no substantial service has been consumed. Non-refundable items include completed live sessions, downloaded course materials and any promotional bundles where the discount was conditional on full participation. Services already commenced or customised media feed solutions are excluded from refund unless a material defect is proven.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, customers must email [email protected] with their full name, order reference number, date of purchase and a clear statement of the reason for cancellation. Supporting evidence such as screenshots of access issues may be requested. Requests received outside the applicable period will be considered on a discretionary basis only.
Inspection, Approval, Rejection and Notification of the Refund Decision
Each refund request is reviewed within ten working days. scoopmixra will inspect the claim against the terms of this policy and UK consumer legislation. Customers receive written notification of approval or rejection, including reasons where a claim is declined. Approved refunds proceed to processing without further action required from the customer.
Refund Method, Processing Time and When Funds Should Reach the Customer
Refunds are issued using the original payment method. Processing typically takes five to ten working days after approval, although bank transfer refunds may require additional verification. Customers should allow up to fourteen days for funds to appear in their account. Any delays beyond this period should be reported to [email protected].
Special Rules for Digital Content, Subscriptions, Services or Promotional Offers
Digital course content and live media feed services are subject to immediate access upon confirmation. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers may carry separate refund conditions that are disclosed at the point of purchase. Where a subscription is cancelled mid-term, a pro-rata refund may be provided for unused periods at the discretion of scoopmixra.
Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud
Failed payments must be resolved within seven days to retain a booking. Duplicate charges are investigated promptly and corrected by refund or credit note. Chargebacks are treated as a last resort and may result in service suspension. Suspected fraudulent activity leads to immediate account review and notification to relevant authorities where required by law.
Mandatory Consumer Rights in the United Kingdom That the Policy Cannot Exclude
Nothing in this policy affects statutory rights under the Consumer Rights Act 2015, UK GDPR, the Data Protection Act 2018 or the Consumer Protection from Unfair Trading Regulations 2008. Customers retain the right to claim for faulty services, misdescription or unfair contract terms regardless of the provisions above. Disputes may be referred to the courts of England and Wales or an approved alternative dispute resolution provider.
Contact Route, Policy Changes and Last-Updated Date
For questions regarding payments or refunds, contact scoopmixra using the details on the Contacts page or by writing to [email protected]. This policy may be updated periodically to reflect changes in legislation or business practices. The current version is dated 4 October 2026 and supersedes all previous versions. Continued use of the site after updates constitutes acceptance of the revised terms.